Cookies

Détours Madagascar, whose website www.voyagemadagascar.com (hereinafter "the Site") is operated by Nomadays, wishes to inform you about the measures implemented to protect your personal data and privacy in accordance with applicable legislation, particularly the provisions of the French Data Protection Act of January 6, 1978, as amended, the European Regulation 2016/679, and the recommendations issued by the CNIL (hereinafter "the Applicable Legislation").  

In accordance with the Applicable Legislation, you have the right to access, object to, rectify, delete, and limit the processing of your personal data. You also have the right to define directives regarding the fate of your personal data after your death. These rights can be exercised by sending a postal request to the following address:  

Nomadays, Customer Relations Department, 10 Allée Jean Bringer 34260 Le Bousquet d'Orb,  

and attaching a copy of your identification document (which will not be kept and can either be destroyed or returned to you at your convenience). For security reasons, your right to data portability can only be exercised on-site in person and upon presentation of valid identification. You also have the right to lodge a complaint with the CNIL if you believe we are not complying with the applicable data protection regulations.  

As the data controllers of your personal information, we aim to address your concerns regarding the confidentiality of the information you transmit to us through any means of communication, including: websites we publish and operate, chat, phone communications, and in-person meetings with our advisors (hereinafter "Communication Channels") to offer you our products and services.  

We may obtain information about you from other sources. For example, we may request a third-party provider or collector to provide us with additional information about our existing clients (data appending), including details from your profile or posts on a third-party social network.  

We may also collect information from your profile on a third-party social network (such as Facebook) if you allow the third-party social network to share it with us or if you make it publicly available. This information may include general details about your account (such as name, email address, profile picture, gender, date of birth, current city, username, friend list, etc.), as well as any other information or activity you allow the third-party social network to share with us or that you make publicly available on your profile. For example, we may receive your social media information (or part of it) when you download or interact with one of our applications on a social network site (such as Facebook). To learn more about how your social media information may be obtained by us, please refer to the terms of use of the relevant third-party social network.  

When you provide us with your personal data, you authorize us to use, analyze, store, and, if necessary, share it with our partners when processing your requests requires it. By providing personal data through the Communication Channels, you agree to this policy. Our policy may be modified to reflect changes in the Applicable Legislation regarding personal data. We will keep you informed of any changes made.

I. Personal data transmitted to us  

a) Data related to your personal information

This refers to information about you as an individual or legal entity that you have voluntarily provided to us through the various Communication Channels, which are necessary for the design and execution of your trip (such as, for example, your name, surname, email address, phone number, postal address, date of birth, etc.).  

We inform you that the information that must be provided to us is marked with an asterisk on our Site. Information not marked with an asterisk is optional. For any contact made by phone or in person at our agency, your advisor will inform you of the essential information they require.  

This information is crucial for processing your travel service requests, and unfortunately, they cannot be processed without this information.

b) Data related to third-party personal information

As part of your request for a quote and later your registration, you may provide the contact details of one or more other people (other participants in the trip, people included in a gift list, or for other events such as weddings, birthdays, etc., or emergency contacts).  

In this case, we will only use the data of the other individuals provided to process the quote request and subsequent registration. If we wish to use their data for any other purpose, we will first request their consent.  

Therefore, you guarantee that the other individuals whose data you provide are informed of this transmission of their data and accept it.  

We will inform the individuals whose personal data we have collected indirectly of their rights under this policy during our first communication with them by email, including all relevant information about the organization of their trip.

c) Minors

The various Communication Channels are generally not intended for use by minors without the authorization of their parent or legal guardian. A minor aged at least 16 years can request a quote for a trip and provide the personal data necessary for this purpose. We will make reasonable efforts to verify the minor's age based on the provided information and available technological means. Under no circumstances can the minor finalize, confirm, or pay for the trip without the consent of the holder of parental authority.  

We make reasonable efforts to verify that consent has been given or authorized by the holder of parental authority for the minor, considering the available technological means.  

d) Sensitive data

We may collect special categories of data, such as health data (disability, allergies, or special conditions), and indirectly come to know a person's religion, beliefs, or personal convictions, although this collection is never direct and only occurs by deduction (e.g., dietary preferences). These data are collected solely for the purpose of organizing the transportation and/or trip of the concerned individual and will not be used for any other purpose.

II. Data related to your browsing on the Site (cookies)

When browsing our website, temporary cookies may be stored on your computer.

a) What is a cookie?

A "cookie" or tracker is a text file that allows us to identify the device in which it is stored during the validity period or recording duration of the cookie.  

While browsing the Site, we may store one or more cookies on your device's hard drive (computer, tablet, or smartphone) through the internet browser you are using, depending on the settings you have selected for cookies.

This information includes, in particular:

• The type of internet browser you are using;  
• The type of operating system and device you are using to access the service;  
• The domain name of your internet service provider;  
• The internet page you came from;  
• Your country of residence and language;  
• The pages and options you visit and access on our Sites.

Upon your first visit to our Site, when we intend to place a cookie on your device, an information banner will appear at the bottom of the page. By continuing your browsing on the Site after clicking "I accept," you expressly consent to the placement of cookies on your device (cookies related to targeted advertising operations, some audience measurement cookies, social media cookies generated notably by their share buttons when they collect personal data). If you continue browsing the site, cookies may be placed on your device. The banner will remain visible until you have continued your browsing, i.e., until you have visited another page of the Site or clicked on an element of the Site. If you do not wish to accept all or part of the cookies, we recommend clicking the "Learn more" link on the banner and following the detailed instructions to manage cookies via your browser settings. Cookies do not generate or transmit computer viruses that could infect your device; they are only readable and recognizable by their issuer.  

You have the option to modify your cookie settings at any time. Below is information about cookies and different ways to manage cookie settings on your browser. The validity period of your consent to the placement of cookies is 13 months. After this period, we will request your consent again.  

If you would like to learn more about cookies and how they are used, you can consult the National Commission on Informatics and Liberty's (CNIL) dossier at the following address: www.cnil.fr, under the section "Cookies: tools to control them."

b) Cookies on the Site

We may use the following types of cookies (banner at the bottom of the page):

• Session management cookies  
• Audience measurement cookies (statistical cookies)  
• Cookies necessary for certain optional features  
• Cookies related to targeted advertising  
• Social media cookies generated notably by their share buttons when they collect personal data

Session management cookies are essential for the proper functioning of the Site. Refusing them may lead to slowdowns and/or malfunctions on the Site.  

By analyzing how you use the Site, we can offer you a better browsing experience to appropriately meet your expectations, and also identify any issues you may encounter in order to provide quick solutions.  

We may integrate third-party software applications on our Site that allow you to share content from the Site with others. This includes the "Share" or "Like" buttons on Facebook, Pinterest, Twitter, Instagram, YouTube, or LinkedIn. The relevant social network may identify you and store cookies on your devices. We encourage you to review their privacy policies.  

You can easily opt out of cookies using the procedures outlined in section c) below.

c) Your choices regarding cookies

You can change the settings of your internet browser at any time to accept, configure, or, alternatively, reject cookies. Several options are available to you: accept all cookies, be notified when a cookie is stored, or systematically reject all cookies.  

We inform you that disabling session cookies or functionality cookies may prevent you from accessing the Site. As such, we cannot be held responsible for any degraded performance of our services due to the settings you have chosen.  

Each internet browser offers different configuration options for managing cookies. Generally, these options are described in the help menu of each browser. If you are using a browser type or version not listed below, we recommend that you consult the "Help" menu of your browser.

If you are using Safari 5.0 (on a computer):

1. Choose Safari > Preferences, then click on "Security";
2. In the "Accept cookies" section, indicate when Safari should accept cookies from websites.

For more information on the options available to you, click the "?" help button.  

If you have set Safari to block cookies systematically, you may need to temporarily accept cookies in order to open a page. Repeat the steps above, selecting "Always". After you have finished with the page in question, disable cookies again and delete the cookies for that page.  

For more details, please consult the following page: [http://support.apple.com/kb/ht1677?viewlocale=fr_FR] (http://support.apple.com/kb/ht1677?viewlocale=fr_FR).

If you are using Safari on iOS (tablets and smartphones):

1. Open the "Settings" app and choose "Safari";
2. Under "Privacy", go to "Accept cookies";
3. Set your privacy settings.

For more details, please consult the following page: [http://support.apple.com/kb/ht1677?viewlocale=fr_FR] (http://support.apple.com/kb/ht1677?viewlocale=fr_FR)

If you are using Google Chrome:

1. Choose the "Settings" menu;  
2. Click on "Show advanced settings" and go to the "Privacy" section;  
3. Click on "Content settings";  
4. Select "Block third-party cookies and site data" to block cookies.  

For more details, please consult the following page: [https://support.google.com/chrome/answer/95647?hl=fr] (https://support.google.com/chrome/answer/95647?hl=fr).

If you are using Mozilla Firefox:

1. Click on "Menu", then "Options";  
2. Select the "Privacy" icon;  
3. In the "History" section, for the "Retention rules" option, select "Use custom settings for history";  
4. Check the "Accept cookies" box to enable cookies, or uncheck it to disable them. If you encounter issues with cookies, make sure the "Accept third-party cookies" option is not set to "Never".  
5. Choose the cookie retention duration by selecting one of the three options (a), (b), or (c) below:  

  (a) "Their expiration": each cookie will be deleted at its expiration date, set by the website issuing the cookie.  

  (b) "When Firefox closes": cookies stored on your computer will be deleted when you close the Firefox browser window.  

  (c) "Ask me every time": a warning will appear every time a website wants to store a cookie, asking whether you accept the storage or not.  

6. Click OK to close the "Options" window and save your choices.  

For more details, please consult the following page: [https://support.mozilla.org/fr/products/firefox/privacy-and-security/cookies] (https://support.mozilla.org/fr/products/firefox/privacy-and-security/cookies).

If you are using Internet Explorer 8.0 or later:

1. Go to the "Tools" menu, then select "Internet Options";  
2. Click on the "Privacy" tab;  
3. Select your desired privacy level using the slider: move it up to "Block all cookies" to block all cookies, or down to "Accept all cookies" to accept all cookies.  

For more details, please consult the following page: [http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies] (http://windows.microsoft.com/fr-fr/internet-explorer/delete-manage-cookies).

If you are using Opera:

1. Go to the "File" menu, then select "Preferences";  
2. Click on the "Privacy" icon;  
3. Set the privacy settings you wish to apply.

If you are using Android:

1. Tap the top-right button;  
2. Select "Settings", then "Privacy and Security";  
3. Set the privacy settings you wish to apply.

If you are using Dolphin on Android:

1. Go to the menu and select "More", then "Settings";  
2. Select "Privacy", then "Security » ;  
3. Set the privacy settings you wish to apply in the "Cookies" menu.

III. What purposes are your data collected for?

a) Responding to your requests

When you contact us through the various Communication Channels mentioned above, the collection of your personal data may be for the following purposes:

• Providing access to the Site and to your dedicated client area to allow you, notably, to view your quotes and/or any information related to your trips;  
• Executing the requests, you have made on the Site or via other Communication Channels (reservations with our partners, creation of your sales contract, tracking the fulfillment of your trip services, tracking any requests you have made regarding your trip, including after your return, in accordance with legal prescription deadlines, etc.);  
• Sending newsletters and any other documentation (such as brochures) that you have requested;  
• Answering your questions ;  
• Informing you of new trips or similar services that might interest you;  
• More generally, complying with our legal, regulatory, accounting, and tax obligations;  
• Processing requests and complaints made by or about you related to your trip.

b) Conducting statistics

As part of improving our services, the personal data we collect about you may also be used for the following purposes:

• Performing statistical calculations, including website traffic analysis;  
• Conducting surveys and polls ;  
• Conducting studies and research to improve your experience with us.

c) Marketing operations

Your data may also be used for commercial purposes:

• Managing any subscription and unsubscription to newsletters at your request;  
• Communicating information about our brand and partners: new products and services, commercial prospecting, and personalized offers.

IV. How and for how long?

a) Securing your data

As the data controllers of your personal data, we implement all necessary technical and organizational measures to ensure the protection of your personal data: access control, backups, traceability, premises security, protective measures, and efforts to limit the amount of data processed based on the purposes pursued.

b) Data retention period

We store this information for a duration that is proportionate and necessary to the purpose for which we process it, and in any case, for the duration required to meet a legal or regulatory obligation. Data is kept for a period not exceeding the necessary duration for the following purposes:

Newsletter: your data will be kept as long as your subscription is active. You may unsubscribe at any time by clicking the link provided.

Request for travel service quotes, registration, and delivery of travel services: the data necessary for processing your request will be kept for the duration necessary to issue a quote or contract and then for the duration of your trip, in accordance with applicable legislation, and in any case, for the time required to fulfill any legal or regulatory obligation.

Commercial offers: your data will be kept as long as you agree to receive our commercial offers. You may refuse them at any time and unsubscribe by clicking the link provided.

Statistics and surveys: your data will be kept for the duration necessary to generate reliable statistics and to process any surveys conducted with your consent.

In any case, if no contact is made by you for a period of five years, your personal data will be archived for an additional five years before being permanently deleted or anonymized.

V. Who are the recipients ?

a) Us and our partners

We would like to inform you that, to enable the execution of the purposes mentioned in section III above, your data may be stored, processed, and transferred to our subsidiaries and/or partners, including suppliers of the reserved services (hoteliers, transport providers, etc.) or technical service providers (IT, hosting, email distribution, online payment providers, etc.), some of which may be located outside the European Union.  

Our subsidiaries and/or partners are committed to using your personal data only to perform specific tasks essential to achieving the purposes outlined in section III above, in strict compliance with your rights regarding data protection and in accordance with the applicable legislation.

b) Non-partner third parties

We are committed to not transferring or selling your personal data to non-partner third parties. We do not share any personal data with agencies or companies for marketing or commercial purposes.  

If the law, an authority (such as the tax administration or the CNIL), or a judge requires us to disclose your personal data, we will notify you, unless we are prohibited from doing so due to legal or judicial obligations that may apply to us.  

Finally, if we acquire or merge with another company, or if we are acquired by another company or sell all or part of our assets, your personal data may be disclosed to another company, but this disclosure will be subject to the privacy and cookie policy in effect at that time.

VI. How do links to other sites affect you?

We may occasionally include links on our Site that redirect to other websites and applications operated by third parties. These links are solely for your convenience and aim to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of us and have distinct privacy protection policies. Once you leave our Site, please note that our policies no longer apply. Therefore, we are not responsible for the accuracy, relevance, availability, reliability, copyright compliance, legality, or decency of the content contained on third-party websites and applications linked to our Site. We strongly encourage you to review the terms and privacy policies of any third-party websites and applications before using their sites.

VII. How can you access, update, or delete your Client Area information?

To modify one or more personal data entries in your Client Area, we invite you to contact your advisor and/or send your request to the following email address: [email protected].

VIII. What should you do if you have other questions about our privacy and cookie policy ?

If you have any questions or concerns about this privacy and cookie policy, you can contact us by email at [email protected] or send a postal letter to Nomadays, Attention: Data Protection Officer - 10 Allée Jean Bringer, 34260 Le Bousquet d'Orb, France.